All payments are handled by our secure payment provider, Stripe
Why do you only offer this service to some clients?
Website support is not our core business. We offer this service to provide our existing customers with an affordable option for keeping their website updated and secure. For this reason all subscriptions are on an application basis and we reserve the right to refuse applications if we feel like we are not able to work with your existing website and provide a service that will be beneficial to both parties.
What if I just want one job done?
If you want one job done on your website and don’t want to sign up to a monthly subscription you can purchase a single job here. Please check our Scope Of Service of jobs that we can help you with. If you can’t find your specific job on this list or you are unsure if we can assist you please Contact Us and we’ll be glad to discuss with you.
This sounds amazing, but how can you provide “Unlimited Support”?
We want to be fair to our customers and we have found our clients want to be fair as well. We support a reasonable number of tasks but we’ll let you know if you are stretching the friendship.
I’m thinking about signing up... when will you solve my problem?
Firstly we need to check your login details and website to make sure we are able to work with your current arrangement. Once that is done you will have access to our support desk to submit your first job. We aim to set our customers up on the same business day.
Can I cancel anytime?
There is a minimum three month signup and then after that you can cancel at anytime. Simply give us 10 business days notice and we will cancel your account.
Will you support more than one site?
Our monthly support plans service one site only. You are welcome to sign up for multiple subscriptions if you have more than one site you want covered.
Can you explain the 30 minute job limit further?
To allow us to look after all our clients we only offer small fixes and updates that take less than 30 minutes. This means that any task that takes longer than 30 minutes is out of scope. To keep things simple please check our Scope Of Service list to see what jobs are included.
How long does a task take to complete?
We complete tasks by the following business day unless they are deemed to be urgent in which case they are completed on the same business day. Tasks submitted over the weekend are completed on Monday.
About Design Fox
What's your dream? Design Fox is passionate about helping you achieve it through effective Marketing Strategy and stunning, intelligent design. From concept to delivery, we parter with you to take your dreams from being just that to becoming a reality. From Web Design and Development to Graphic and Print Design and everything in between, partner with us to reach your goals.